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What You Need to Know

SHIPPING RATES

Standard Delivery (Est. Delivery 3-8 Business Days) Free for qualifying orders

Booked and Busy (Est. Delivery 2-3 Business Days) 

Express, I’m Stressed (Est. Delivery 1-2 Business Days)

These delivery times are not inclusive of processing time. Processing can take between 1-7 days depending on demand and capability. Lead times will be visible on the site throughout the year.  

Items can only be delivered to the shipping address provided at the time of placing the order. Addresses cannot be modified once the order is in transit. For orders larger than $150 dollars a signature will be required for delivery.  Pine 617 is not responsible should the order be stolen or damaged due to being left outside in extremely hot or cold climates.

Orders cannot be delivered to hotels or P.O boxes or United States Territories. 

Your satisfaction is very important to us and we understand that sometimes the delivery process is not smooth. Please note that shipping times are estimates and once your order is in the hand of a courier we cannot change or alter the remainder of the delivery experience. Actual delivery dates are not guaranteed and are subject to factors beyond our control. This includes delays by the carrier, weather, traffic, stolen or lost packages, or packages delivered to the wrong address. 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All items must be returned in new and unused condition, with all original tags, labels, and seals attached. For sanitary reasons, we cannot accept used items. For this reason, if you are unsure about a scent we highly encourage you to purchase a discovery set before committing to a standard-size product. 

Contact information can be entered here.